24/7 AFFCNY HelpLine for adoptive, foster and kinship parents

The only free, statewide 24/7 service of its kind for foster parents, adoptive parents, relative caregivers and professionals

Our HelpLine is designed specifically to assist foster, adoptive and kinship families, related professionals and those wanting to foster or become parents. Individuals who contact our HelpLine will speak directly with someone, most often a parent who is also a professional in the child welfare field, who can help answer their questions, listen and help problem solve, if necessary.  In addition to one-time assistance, we can also follow up with callers at a later date and providing continuing assistance.

All subjects related to foster care, adoption and kinship care are welcome.

Our toll free HelpLine phone, 888-354-1342, is now answered 24/7! 

Click here to call the AFFCNY HelpLine now!

Alternatively, individuals may also contact the HelpLine via email at

click to share to: