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The HelpLine2022-10-03T16:46:22-04:00

The HelpLine

24/7 AFFCNY HelpLine for adoptive, foster and kinship parents

The only FREE statewide 24/7 service of its kind for foster parents, adoptive parents, relative caregivers, adult adoptees and professionals.

Our HelpLine is designed specifically to assist foster/kinship care/adoptive families, adult adoptees, related professionals, those wishing to foster or become parents and anyone impacted by the child welfare system. Individuals who contact our HelpLine will speak directly with a live person, most often a parent who is also a professional in the child welfare field, who can help answer their questions, listen and assist with problem solving.  In addition to one-time assistance, we can also follow up with callers at a later date to provide continuing assistance.

All subjects related to foster care, adoption and kinship care are welcome.

Call the Toll free HelpLine Now!

  • 888.80.HELPLINE
  •  that’s 888.804.3575
  • or call 888.354.1342

Answered 24/7!

Email the HelpLine directly!

We’ll get right back to you within 36 hours (excluding holidays and weekends)

Use our HelpLine Question Form!

Just use the form below to literally ask us anything! Make sure we have accurate contact info so we can get back to you with the answers!

 

Now with NEW easy to remember number 888-80-HELPLINE!

 

 

Frequently Asked Questions and Answers 

 Chester Jackson
Chester JacksonHelpLine Coordinator

When you give our HelpLine a call, you can be reassured that the Coalition has the answers. We spent almost 300 hours on HelpLine calls in 2020 answering almost 800 queries for information and support.  Scroll down below to see some of the most frequently asked question to date.  Our 2021 call volume is 60% more than the year before so watch this space for more answers!

And click on the image to learn more about Chester!

Did you recently call the HelpLine at the Adoptive and Foster Family Coalition of New York? If so, please let us know how we did by completing this brief evaluation survey! It will only take a minute and it would mean so much to us!

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