Our HelpLine is the only statewide, free service designed specifically to assist foster, adoptive and kinship families, related professionals and those wanting to foster or become parents.
Individuals who contact our HelpLine will speak directly with someone, most often a parent who is also a professional in the child welfare field, who can help answer their questions, listen and help problem solve, if necessary. In addition to one-time assistance, we can also follow up with callers at a later date and providing continuing assistance.
All subjects related to foster care, adoption and kinship care are welcome.
Our toll free HelpLine phone, 888-354-1342, is answered Monday through Friday from 9am to 5pm. Messages may be left at other times.
Alternatively, individuals may also contact the HelpLine via email at HelpLine@affcny.org.